Order pay
Can I change or cancel an order?
Do you want to change or cancel your order? As long as you have not paid yet, you can still change your order. Once you have placed an order, you unfortunately cannot cancel it.
I paid with iDEAL but did not receive an order confirmation
Have you paid with iDEAL, but are you not sure whether your order was successful or not? Check whether money has been debited. If no money has been debited, the payment was unsuccessful. Then place the order again. We never debit an amount twice. Has money been debited, but have you not yet received an order confirmation? Then we advise you to wait a while. It can take up to an hour before we receive payments. If you have not received an order confirmation from us after an hour, please send an email to hallo@johnnyjungle.nl. We can help you quickly using your order number. This is always stated in the debit.
My credit card payment has been rejected
It may happen that your credit card payment is declined. We cannot see the reason for this. Refused payments cannot be reversed. If a payment is rejected, your order will be automatically canceled and nothing will be debited. Do you still want to place an order? Then place it again and choose a different payment method when paying.
Complaints
If you have a complaint, we would like to hear from you. So that we can solve the problem properly together with you. You can send an email to hallo@johnnyjungle.nl We will contact you as soon as possible, but in any case within 7 working days.
Neem Contact op voor Duurzaam Advies
Wil je meer weten over onze duurzame geschenken voor de Dag van de Zorg? Neem contact met ons op! Je mag ons meteen bellen op 020 700 9829 of mail naar hallo@johnnyjungle.nl We denken graag met je mee over de beste mogelijkheden en helpen je bij het maken van duurzame keuzes die zowel de zorgprofessionals als de wereld ten goede komen.
Duurzaam Inkopen en Social Return: Draag bij aan SDG's en CSRD
- Wij helpen bedrijven en zorginstellingen met het behalen van SDG's (Sustainable Development Goals).
- Onze producten ondersteunen het naleven van de CSRD (Corporate Sustainability Reporting Directive) en duurzaamheidsrapportages.
- Duurzaam inkopen dat bijdraagt aan SDG 12: Verantwoorde consumptie en productie.
- Kies voor producten met een lage ecologische voetafdruk die voldoen aan de normen van maatschappelijk verantwoord ondernemen.
- Social Return on Investment (SROI): Kies voor producten die sociale impact maken door werkgelegenheid te bieden aan mensen met een afstand tot de arbeidsmarkt.
Neem contact met ons op voor advies over hoe jouw inkoopstrategie kan bijdragen aan de SDG's en CSRD-doelen! Bel 020 700 9829 of mail ons via ons contactformulier!
